Terms of Use

Terms and Conditions of Use for the Website

This document outlines the terms and conditions under which, on one hand,, hereafter referred to as Arbo-Quebecium, provides its users access to the website and the services available on the website, and on the other hand, the manner in which the user accesses the website and uses its services. Any connection to the website is subject to compliance with these conditions. For the user, simply accessing the Arbo-Quebecium website at the URL implies acceptance of all the conditions described below.

Intellectual Property

he overall structure of the website, as well as the texts, graphics, images, sounds, and videos comprising it, are the property of Arbo-Quebecium or its partners. Any representation and/or reproduction and/or partial or total exploitation of the content and services offered by the website, by any means whatsoever, without the prior written permission of Arbo-Quebecium Inc. and/or its partners, is strictly prohibited and may constitute an infringement under the provisions of the Copyright Act (1985), c. C-42.

Online Nursery Purchases


Except for substantial orders or for customers without a PayPal account or credit card, plant purchases are exclusively done online. Arbo-Quebecium values its customers' security and trust. Therefore, the company has implemented an SSL certificate that ensures transactions take place in a completely secure environment. How does this work? First, by installing an SSL certificate, the company's identity is verified, and, most importantly, all information sent on the website is encrypted, making it indecipherable if intercepted. In summary, the risk of fraud is non-existent. As mentioned earlier, there might be exceptions to this process. Customers who cannot or do not wish to buy directly online can do so with a personal check. However, they must first send an email to the following address:, to inform the website administrator of the desired order. The administrator can then validate the purchase.

Plant Reservations

Throughout the year, plants are available on However, no shipments are made between November 15th and April 15th. Shipping operations are therefore suspended for five months a year. However, as mentioned at the beginning of this paragraph, plants are available at all times. Customers who want to avoid the spring rush and ensure they can get the plants they wish to acquire can buy them up to five months in advance. Purchased plants will be sent as soon as weather conditions allow for their transplantation or when they become available. Regarding this, it is important to check the availability of the desired plants on the detailed page for each of them. Note that if a prepaid order includes, for example, a plant available at the beginning of spring (around April 15th) and another available only at the end of spring, the order will be shipped only at the end of spring (in May or June) to avoid two shipments, which would significantly increase the cost. For more information on this subject, contact the website administrator by sending a message via the "Contact Us" form or using this email address:


Plants are shipped in custom-made boxes. These boxes are 6" x 6" x 48" and can contain four plants with containers of 180 ml each or one plant with a one-gallon container. The sizes are all indicated on the detailed page of each product on the online nursery. To make the order profitable, it is recommended to fill the box(es) to full capacity whenever possible. In other words, when the buyer wants multiple plants with containers of 180 ml each, choosing a quantity divisible by 4 will be more cost-effective (4, 8, 12, 16, etc.). This does not apply to one-gallon containers, as only one fits in a box. Therefore, whether an order includes one, two, or three plants with one-gallon containers, it will not affect the delivery price. It's important to know that the boxes have a cost, and this cost is partly passed on to the customer. This charge is the same whether the box contains one or four trees with 180 ml containers. That's why it's advantageous to buy the smaller trees (180 ml size) in "quartets."


As for the actual shipping, it's handled by the company Canada Post. At the time of purchase, three delivery options are proposed. Indeed, the buyer can choose between standard parcel, Xpresspost, or Priority, which generally vary the delivery time between 1 and 3 business days. The customer is not required to be present during the delivery at their home - or any other chosen location - since the payment will already have been made.

Replacement Policy

At Arbo-Quebecium, quality is our foundation. This means that we are not at all hesitant to offer a return policy that will reassure and build trust with the customer from the start. So, for any plant that does not meet the customer's expectations, a replacement, with another plant of the same species and size, will be offered free of charge. Reasons that could justify such a request might include, for example, damage incurred during transportation or shipping of plants that were not part of the order and were mistakenly shipped instead of the intended ones. For the rest, it would be very unlikely for the plants sent to not meet the customer's standards, but if that were to be the case, they could also be replaced. In all cases, a photograph of the plant(s) to be replaced, a brief explanation of the customer's dissatisfaction, and the order number are required. The email address to use for a replacement request is: The request must be made within a week of receiving the plants.

Arbo-Quebecium does not guarantee plants that may freeze and succumb during the first winter following their reception and transplantation. Too many factors in the health of the plants sold depend on the proper care provided by the customer, and for this reason, Arbo-Quebecium cannot guarantee that all plants from its nursery will thrive in your specific conditions. Therefore, it's up to the customer to double-check that the purchased plants can tolerate the biogeophysical conditions they will face once transplanted. These conditions could include hardiness zone (1, 2, 3, 4, 5), soil texture (clay, loam, sand), soil drainage, soil moisture (low, medium, high), site exposure (sunny, partially shaded, shaded), and plant tolerance to external agents they may encounter (white-tailed deer, compacted soil, recurrent floods, pollution, droughts, de-icing salts, etc.), to name a few. Note that to help you choose your plants, offers a search tool called "Search Filters," located on the left side of the screen when you are on the Online Nursery. Use it! More information is also available on the detailed profiles of the plants on the website.

As for other products offered by the nursery, such as seeds, for instance, there is no return or replacement policy. Nevertheless, Arbo-Quebecium values its customers' satisfaction and will do its best to find an amicable solution if any of its offered products (other than plants) is not deemed satisfactory by the buyer.

Order Cancellation or Modification

A customer who wishes to cancel an order must do so promptly by notifying the administrator as soon as possible. When an order is placed, it is recorded in the database. Even if the purchase amount has already been debited from your credit card or PayPal account, it may take a few hours for the order to be finalized. During these hours, the order is awaiting confirmation from the administrator. This is done online by validating the shipment with Canada Post. Generally, this operation is carried out in the evening. But this is indicative only. Confirmation of the order might occur earlier, and cancellation might not be possible. If cancellation is possible, the money from the order, minus 10%, can be refunded. This 10% is attributable to the PayPal commission, which generally varies between 3 and 4%. As a refund requires two financial operations (a deposit and a withdrawal), this commission would be between 6 and 8%. For this reason, Arbo-Quebecium cannot do anything and is obliged to retain 10% of the total transaction amount. Arbo-Quebecium also reserves the right to cancel any order at any time. In this case, no fees would be charged to the user. The reasons that could explain the cancellation of an order by the administrator could be an unforeseen out-of-stock situation, a typo, or an oversight in the price of an item, etc.

It is entirely possible to modify an order, but again, it must be done quickly. Substituting one product for another can easily be done, provided that they are of the same price and size. Otherwise, additional charges will apply. Deleting an item from the base order with a refund incurs a 10% fee on that item. Obviously, simply removing an item without a refund is free. Adding items to the order is also possible. The added product(s), as well as the associated shipping costs, will be listed on a new invoice, which will be sent via email to the user wishing to modify their order.

Once an order is placed on this website by a customer, they are presumed to have read, understood, and accepted the five points mentioned above, namely Payment, Plant Reservation, Shipping, Replacement Policy, and Order Cancellation or Modification, all of which are part of the Online Nursery Purchases section.

Registration, Username, and Password

Some features available on the website require registration or subscription. If you decide to register or subscribe to one or more of these features, you commit to providing truthful and up-to-date information about yourself and to ensuring that this information remains accurate and complete at all times. You acknowledge that you are responsible for:

  • keeping confidential the passwords you choose after registration;
  • any activity that occurs with your username and password;
  • logging out at the end of each session;
  • notifying of any unauthorized use of your username or password.

If you fail to meet the obligations outlined in this article, will not be held responsible for resulting losses and/or damages.


The website may contain hyperlinks to other websites on the Internet. Links to these other resources do not take you away from the site, as they open in a new window.

It is possible to create a link to the homepage - or any other page - of this website without express permission from Arbo-Quebecium. No permission or prior information request will be required by Arbo-Quebecium for a website wishing to establish a link to the website. However, this website should be displayed in a new browser window. However, Arbo-Quebecium reserves the right to request the removal of a link that it deems not in compliance with the purpose of the site

Arbo-Quebecium's Responsibility The information and/or documents on this website and/or accessible through this website come from sources considered to be reliable. However, this information and/or documents may contain technical inaccuracies and typographical errors. Arbo-Quebecium reserves the right to correct them as soon as these errors are brought to its attention. It is always recommended to verify the accuracy and relevance of the information and/or documents made available on this website. The information and/or documents available on this website are subject to change at any time and may have been updated. In particular, they may have been updated between the time of their download and when the user becomes aware of them. The use of the information and/or documents available on this website is the full and sole responsibility of the user, who assumes all consequences that may result from it, without Arbo-Quebecium being held liable in this regard, and without recourse against the latter. Arbo-Quebecium can in no way be held responsible for any damage of any kind resulting from the interpretation or use of the information and/or documents available on this website.

Website Access

Arbo-Quebecium strives to provide access to the website 24 hours a day, 7 days a week, except in cases of force majeure or events beyond the administrator's control, and subject to any necessary breakdowns and maintenance interventions to ensure the proper functioning of the website and services. Therefore, Arbo-Quebecium cannot guarantee the availability of the website and/or services, the reliability of transmissions, and performance in terms of response time or quality. There is no technical assistance provided to the user, either electronically or by phone. Arbo-Quebecium cannot be held responsible in case of impossibility of access to this website and/or use of the services. Furthermore, Arbo-Quebecium may interrupt the website or part of the services at any time without notice, all without the right to compensation. The user acknowledges and accepts that Arbo-Quebecium is not responsible for interruptions and the resulting consequences for the user or any third party.

Modification of the Terms of Use

Arbo-Quebecium reserves the right to modify these conditions of use at any time and without notice to adapt them to the developments of the website and/or its operation.

Rules for Internet Use

he user declares to accept the characteristics and limits of the Internet, and in particular acknowledges that:

  • Arbo-Quebecium assumes no responsibility for services accessible via the Internet and exercises no control whatsoever over the nature and characteristics of data that may pass through its server center.
  • The user acknowledges that data circulating on the Internet is not protected, especially against possible diversion. The presence of the Arbo-Quebecium Inc. logo establishes a simple presumption of validity. The communication of any information deemed sensitive or confidential is done at the user's own risk.
  • The user acknowledges that data circulating on the Internet may be regulated in terms of use or protected by property rights.
  • The user is solely responsible for the use of data they consult, question, and transfer on the Internet.

The user acknowledges that Arbo-Quebecium has no means of control over the content of services accessible on the Internet.

Applicable Law

Both this website and the terms and conditions of its use are governed by Quebec/Canadian law, regardless of the place of use. In the event of a dispute, and after the failure of any attempt to find an amicable solution, the Quebec/Canadian courts will be solely competent to hear this dispute. For any questions regarding these terms of use of the website, you can contact us at the following address:

Some articles in these general conditions (Terms of Use) are a partial reproduction of the Model for TOS (terms of service) of a website, the copyright holder of which is, a consumer legal information website.

Modification of these Conditions

Arbo-Quebecium reserves the right to modify or complete these Conditions of Use at any time, at its sole discretion. Any significant changes will be published in this document and communicated to you by email.

Arbo-Quebecium requests that users review the current version of the Conditions of Use. If you disagree with any modification made to these Conditions of Use, please cease all use of the Site. The continued use of this service after the effective date of the new Conditions of Use constitutes your acceptance of them.

Contact Person

If you have any questions or comments regarding any content on the Site, please contact us at